An effortless arrival
Your stay begins sooner when you check in via the Jumeirah App. Complete our Online Check-in Service before you arrive to access your digital room key on your device.
Fast
Save time when you arrive with our speedy Online Check-in Service
Convenient
Use your device to check in from home or on the go
Seamless
Check-in early and start enjoying your stay sooner
Personalised
Receive recommendations and offers we know you'll love
Secure
We'll keep your details safe for your future stays
YOUR QUESTIONS ANSWERED
How can we help you?
Which properties can I check into online?
How far in advance can I check in online?
Which documents will I need to check in online?
How long does online check-in take?
Is there an age restriction on your online check-in service?
Should I take a new selfie, or can I upload an existing photo?
Which payment options are accepted for the pre-authorised payment during the mobile check-in process?
Can I request a mobile key at the time of online check-in?
If I have checked in online, will I still need to approach the front desk on arrival?
What if I do not want to use the mobile check-in service?
How much time will I save by checking in online?
Does the mobile check-in solution comply with GDPR?
Will I be required to provide my Emirates ID card or passport every time I check in or does the system store it for future use?